One of the most important parts about meeting new people is that first impression, and as the Front of House Assistant Manager, the privilege is yours to be part of the management team that give that first breath of TEXAS fresh air! The TEXAS Outdoor Musical and Shakespeare in the Canyon is looking for upbeat, friendly, and reliable seasonal managers to fill our Front of House Assistant Manager positions for the upcoming 2024 season. The successful candidate should be able to help manage a team, provide exceptional patron care, be detail oriented, able to lead by example, an excellent communicator, and able to work independently and with a team. We see this position as crucial to a positive patron experience, and we can’t wait to see who takes our 2024 Season to the next level!
This position will begin as part time but transition to a full-time once the season begins. Pre-season part time desired start day is May.This position will require the candidate to be at the Pioneer Amphitheatre in Palo Duro Canyon Tuesday - Sunday evenings from June 5th - August 3th. There are additional opportunities for daytime hours during the season to work the concessions and box office, enticing visitors to come back and see the show!
Work duties include:
- Assist in the training process for Front of House/Hospitality Team
- Assist in effectively managing all Front of House/Hospitality duties at the amphitheater including Box Office, Gift Shop, Ushers, VIPs, Program Sales, Tours, Parking, Concessions, and Dinners
- Ensure that objectives, targets and work performance standards are understood by the Front of House/Hospitality team through appropriate communication and participation.
- able to implement a first aid and severe weather protocol
- Assist in creating a weekly assignment schedule for employees during the season (June – August)
- Create and promote a culture of excellent customer service for the season (June – August)
- Help to ensure all hospitality employees complete trainings, payroll, and other HR needs in a timely manner.
- Work with the FOH Manager on ticketing software and training
- Help to properly close and winterize the Front of House including inventory and cleaning.
- Other duties assigned
Job Experience and Skills:
- Excellent customer service skills
- Ability to work accurately in a fast-paced environment
- Detail oriented
- Comfortable and capable with computers, credit card machines, and calculators
- Must be able to multitask efficiently
- Maintain professional appearance
- Must be able to work effectively as a member of a team and independently
- Must be able to walk and stand for long periods of time
- Must have TABC certification or willing to obtain TABC certification
- Must have food handler license or be willing to obtain food handler license
- Valid driver’s license required
Hours:
April – May 21st Part time in PDC preparing for the FOH areas for opening and helping to train staff
June 5 - August 3rd Full time in PDC Tuesday- Sunday (show evenings included)
Position will end one week after the show concludes and will be responsible for helping to winterize the Front of House areas